#16
QATAR AIRWAYS
“Going Places Together” is more than a slogan for Qatar Airways. It is a philosophy – a commitment to bringing passengers not only to their destinations but into a future where travel is seamless, personal, and elevated at every stage. As one of the world’s leading airlines, Qatar Airways has long been at the cutting edge of innovation, technology, and service, but it is the airline’s customer-first approach that truly sets it apart.
One of the most game-changing examples of Qatar Airways’ commitment to customer convenience is its adoption of Starlink satellite inter-net across its Boeing 777 fleet.
In late 2024, Qatar Airways became the first airline to offer passengers high-speed, low-latency Wi-Fi powered by Starlink. This service provides a seamless, internet experience at 35,000 feet, allowing passengers to stay connected in ways that were once unimaginable while in the air. Whether it is video calls, streaming, or just browsing the web, this revolutionary in-flight connectivity option puts Qatar Airways ahead of the pack in catering to the needs of its digital-savvy customers.
In October 2022, the airline teamed up with Visa to launch a global partnership, introducing the Qatar Airways Privilege Club Visa cards. This partnership allows customers to earn Avios – the airline’s frequent flyer points – on everyday purchases, accelerating their journey towards exclusive benefits like priority boarding, VIP lounge access, and travel insurance. This partnership is tailored for frequent flyers where business travellers demand more from their loyalty programs.
Not stopping there, in 2024, Qatar Airways deepened its collaboration with Cardless, introducing the Qatar Airways Privilege Club Visa Infinite and Visa Signature cards. With this launch, customers gain access to enhanced travel privileges such as upgraded tier status, bonus Avios, and exclusive discounts. By continuing to forge these relationships with major players like Visa, Qatar Airways is not only delivering immediate value to customers but fostering long-term loyalty as well.
Moreover, Qatar Airways is working to cater to the unique needs of the traveller. The airline’s focus on affordable, high-quality travel options is demonstrated in the introduction of affordable flights and increased frequencies to key cities, ensuring that more people can experience the exceptional service Qatar Airways is known for. Whether it’s business or leisure, Qatar Airways’ diverse offerings ensure travellers have a choice that aligns with their lifestyle.
As global connectivity becomes increasingly crucial, Qatar Airways has embraced cutting-edge digital innovations. Not just focusing on physical spaces, the airline is committed to elevating the entire customer journey. One of the airline’s most recent achievements is the launch of an immersive ‘AI Adventure’ film, where passengers can participate in an interactive travel experience before even boarding the plane. This technology, alongside Qatar Airways’ robust app ecosystem, offers a uniquely personalised travel journey that speaks volumes about the airline’s dedication to offering not just a flight, but a complete experience for every traveller, regardless of where they are or what they need.
Qatar Airways continues to bolster its network in Africa, offering even more convenient routes and services to African destinations. From Cape Town to Nairobi to Lagos, the airline ensures that its African customers are well-served with exceptional service, innovative solutions, and affordable fares. This is not just about increasing flights; it’s about building stronger connections between Africa and the rest of the world.
Standing out as a leader in aviation, Qatar Airways com-bines cutting-edge comfort with award-winning service. Fly the Nairobi-Doha-New York route and experience it firsthand. The air-line’s hub, Hamad International Airport (DOH), is a masterpiece of modern travel – voted ‘World’s Best Airport’ by Skytrax in 2021, 2022, and 2024 – and seamlessly connects passengers to over 170 global destinations. Qatar Airways itself claimed the top spot in the 2024 Skytrax World Airline Awards, a testament to its relentless focus on customer satisfaction and world-class standards. These accolades aren’t just honours; they reflect a culture of excellence that defines every journey
By going places together, Qatar Airways continues to define customer-centricity in the aviation industry. The journey is far from over, and with every mile flown, Qatar Airways proves that it is not just in the business of flying passengers – it is in the business of transforming the way we travel.
One passenger, travelling Qatar Airways from Nairobi, has posted the following on LinkedIn, republished here verbatim, for in-dependence and credibility, ‘Qatar Airways is truly the gold standard in global aviation. Consistently delivering an exceptional travel experience that keeps passengers returning time and again. From its Excellent customer service to its seamless digital platforms and un-rivalled layover amenities in Doha, makes it my other love.
From the moment you board a Qatar Airways flight, the difference is clear: the crew’s warmth and professionalism set a welcoming tone. Passengers are greeted personally, offered a welcome drink, and provided with amenities that elevate the journey-whether you’re flying economy or business class. The crew’s attentiveness and ability to personalize service, such as confirming special meal requests or assisting with comfort items, consistently earn high praise from travellers,’ she concludes.
