Beth has been instrumental in SBM Bank’s digital transformation agenda, working alongside Gartner Consulting to redefine the future of banking through innovative technology. Her leadership has driven 2.5 times growth in the bank’s consumer business over four years, turning 75 percent of branches profitable and steering SBM toward customer-centric, technology-driven solutions.
Beth has been instrumental in SBM Bank’s digital transformation agenda, working alongside Gartner Consulting to redefine the future of banking through innovative technology. Her leadership has driven 2.5 times growth in the bank’s consumer business over four years, turning 75 percent of branches profitable and steering SBM toward customer-centric, technology-driven solutions.
By 2007, Stanbic Bank had established four branches in Kenya and employed 270 staff members. It ranked as the ninth-largest bank in Kenya by assets, amounting to KES 29 billion by March 2007, according to the Central Bank of Kenya (CBK).
As Jubilee continues to grow and thrive, it remains dedicated to its mission of safeguarding the future of its customers, guided by core values of integrity, passion, teamwork, and excellence.
The bank’s roots in Kenya date back to 1911 when it first established its presence, marking the beginning of a long-standing commitment to the region. Throughout its history, the bank has achieved numerous firsts that have set benchmarks in the Kenyan banking sector.
The bank’s journey began in 1916 when the National Bank of South Africa opened its first branch in Kenya.
Customer Centricity, driven by Britam’s EPIC² #OneBritam strategy, is the heartbeat of Britam’s success and market leadership.
Today, NCBA operates in Kenya, Tanzania, Rwanda, Uganda, and Ivory Coast, with an extensive network of 109 branches.
As Business Monthly EA releases its sixth Kenya @ 60 edition, we reflect on the remarkable journey of economic growth that has been fired by various industries.
Currently overseeing Brand and Marketing at Safaricom, Zizwe’s career narrative is a compelling saga of innovation, leadership, and transformative success deeply rooted in her Kenyan heritage.
Serving as Director of Customer Experience, Brand and Marketing at Britam, a Nairobi Securities Exchange (NSE)-listed financial services firm with a footprint in seven African countries, Diane is not just about creating generic communication—she is a customer experience whisperer crafting brand narratives that resonate across diverse markets.
© 2025 All rights reserved, The Knowledge Warehouse Limited
Terms & Conditions Apply
