Top 20 Brands Redefining Customer Experience in Kenya 2025

When M-PESA first launched, who could have predicted that it would become a cornerstone of Kenya’s economy, moving nearly 59 percent of the country’s GDP? That’s over 20 billion transactions processed in 2023 alone, a mind-boggling number that dwarfs even international giants like PayPal.

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Top 20 Brands Redefining Customer Experience in Kenya 2025

2024 saw the Jubilee brand make significant strides towards achieving its strategic objectives. The Jubilee brand market share grew from 8.5% to 9.7 %, moving the Group from 3rd to 2nd place in industry rankings, according to recent data from insurance regulatory bodies across the region.

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Publisher’s Note: Celebrating The Top 20 Most Customer-centric Brands and The 10 High Performing Public Listed Companies in 2025

This special issue also celebrates the brands that have highlighted trust, connection and the human side of business, by being media-centric, especially for specialized magazines that hardly attract the usual big budgets, yet the only media that is really tangible and providing the longest shelf life and a captive audience.

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Top 25 Most Impactful C-Suite Executives Leading Business with an Edge 2025

David assumed the role of MD at Oracle Kenya in 2019, stepping into the position with a wealth of technical and business leadership experience. He also serves as the Cloud Systems Leader for East and West Africa, overseeing operations across 38 countries in sub-Saharan Africa.

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Top 25 Most Impactful C-Suite Executives Leading Business with an Edge 2025

Makabelo oversees the transformation of Transaction Banking across East Africa, driving the bank’s growth and relevance to large organisations through strategic partnerships with technology firms, government institutions and fintech innovators.

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Top 25 Most Impactful C-Suite Executives Leading Business with an Edge 2025

With a career spanning three decades in the financial landscape, Andrew’s journey has been a hallmark of significant achievements, including his leadership in the successful management of Chase Bank (In Receivership) between January 2017 and July 2018, and eventual transition of the institution to SBM Bank Kenya.

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