Britam’s sustainability initiatives are anchored in global frameworks such as the UN Global Compact (UNGC), the Nairobi Declaration on Sustainable Insurance (NDSI), the Taskforce on Nature-related Financial Disclosures (TNFD), and the UN Women’s Empowerment Principles (WEPs).
Customer Centricity, driven by Britam’s EPIC² #OneBritam strategy, is the heartbeat of Britam’s success and market leadership.
Serving as Director of Customer Experience, Brand and Marketing at Britam, a Nairobi Securities Exchange (NSE)-listed financial services firm with a footprint in seven African countries, Diane is not just about creating generic communication—she is a customer experience whisperer crafting brand narratives that resonate across diverse markets.
At the core of Britam’s customer service journey is its leadership, which prioritises a customer-centric mindset within the organisation.
Britam is committed to minimising its carbon footprint through targeted initiatives to reduce environmental impact.
With almost three decades under his belt in the financial services arena, Tom's story began at PWC.
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