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Customer Centricity, driven by Britam’s EPIC² #OneBritam strategy, is the heartbeat of Britam’s success and market leadership.
Customer Centricity, driven by Britam’s EPIC² #OneBritam strategy, is the heartbeat of Britam’s success and market leadership.
At the core of Britam’s customer service journey is its leadership, which prioritises a customer-centric mindset within the organisation.
Within six months of joining the Britam board, Kuria Muchiru was appointed its Chair. Kuria’s rapid rise was key to placing the blue-chip firm - present in seven African countries - on the right footing during a tough corporate reorganisation.