Top 20 Brands Redefining Customer Experience in Kenya 2025
At the heart of NCBA Bank’s strategy is a seamless, ‘phygital’ experience - a blend of physical and digital touchpoints that gives customers options, accessibility, and autonomy.
At the heart of NCBA Bank’s strategy is a seamless, ‘phygital’ experience - a blend of physical and digital touchpoints that gives customers options, accessibility, and autonomy.
In 2019, Gachora spearheaded the transformative merger between NIC Bank and Commercial Bank of Africa (CBA), forming Kenya’s third-largest bank by assets, NCBA.
Today, NCBA operates in Kenya, Tanzania, Rwanda, Uganda, and Ivory Coast, with an extensive network of 109 branches.
John Gachora has under his belt several years of experience in executive management positions at various global companies in Corporate and Investment Banking, Structuring and Financial Engineering, Commercial Banking and Financial Services.
NCBA is today a recognizable brand in Kenya, Rwanda, Tanzania Uganda and Ivory Coast.