#14
BHARTESH SHAH
CEO, SBM BANK KENYA
The financial services industry is one where innovation and empathy must go hand-in-hand. A bank is only as good as its ability to understand and serve its customers. For a CEO who is driving strategic growth, it is essential to have both financial acumen and a human-centered approach. Bhartesh Shah exemplifies this blend, steering SBM Bank Kenya with a forward-thinking vision that combines operational efficiency, data-driven decisions, digital transformation, a robust strategic vision and a flair for execution. His illustrious experience underscores not just his professional success, but also his dedication to enhancing customer value and supporting economic growth.
Shah’s journey is as dynamic as the man himself. Armed with a Master of Business Administration (MBA) degree from Warwick Business School and a Bachelor of Science (BSc) degree in Banking and Finance from Loughborough University, he began his career with a firm foundation of technical expertise and a sharp analytical mind. Shah believes in lifelong learning, and this is exhibited by completing and excelling in rigorous data science courses at Harvard and University of California, Berkeley. Yet, what truly defines his path is not just where he studied, but the ethos he carries: a deep commitment to constant learning, paired with an openness to life’s twists and turns.
Behind his calm demeanour lies a story of resilience and ambition, shaped by experiences at Midland Bank (now HSBC), Citibank, Standard Chartered, Equity Group and I&M Bank where he learned to navigate the complex landscape of global finance. Early in his career, Shah’s knack for finding efficiencies and putting the customer first became his hallmark, laying the groundwork for the visionary leader he would become Passion, efficiency, and customer-centricity – these three principles define Shah’s approach and laid the foundation for the strategic innovations he would go on to implement
As he ascended the ranks, Shah’s leadership style became defined by a transformative approach and an unwavering passion for strategic and sustained growth. He spearheaded initiatives that optimised operational processes across various markets, proving his ability to enhance efficiency while fueling expansion.
At SBM Bank Kenya, Shah’s role is nothing short of a turnaround maestro, driving a strategy focused on innovation, operational excellence, and sustainable growth. Under his leadership, the bank has introduced advanced digital solutions, enhancing accessibility and convenience for clients while reinforcing its commitment to customer satisfaction. Whether it is launching new products or streamlining operations, Shah’s strategies anticipate market needs and empower clients, positioning SBM Bank Kenya as a formidable player in the digital banking sphere.
Shah’s strategic priorities include driving cross-border trade solutions by leveraging SBM Bank’s presence in India, Mauritius, and Madagascar. These initiatives not only elevate SBM Bank’s value proposition but also solidify its role as a pivotal player in supporting regional trade. By aligning operational goals with broader economic and community objectives, Shah’s leadership extends beyond financial metrics, positioning the bank for resilient and sustainable growth.
More than doing things differently, Shah’s leadership is about doing them better. Whether he’s streamlining operations or launching initiatives to promote financial inclusion, his goal is always the same: to empower people and businesses to thrive.
His focus on operational efficiency, digital innovation, and strategic partnerships has earned Shah respect within the industry. Colleagues commend his commitment to sustainable growth, and his legacy includes a lasting impact on the corporate cultures he has influenced, inspiring both trust and performance excellence.
One notable achievement during his tenure at SBM Bank Kenya is the launch of the Platinum Saver Account in both USD and KES, which offer benchmark setting interest rates. Introducing the ability to trade in currencies on the bank’s mobile banking application has led to rapid adoption by customers. This element of product innovation is an example of Shah’s dedication to inspiring teams to develop offerings that respond to customer needs while strengthening the bank’s market position.
Shah’s dedication to innovation is matched by his focus on business sustainability, ensuring that growth is balanced with long-term resilience. Under his leadership, SBM Bank Kenya is well-positioned to seize emerging opportunities. His approach – a blend of financial expertise, leveraging on data and insights to drive decisions, operational foresight, and a commitment to strategic innovation – sets a powerful example for leaders across industries.
What sets Bhartesh apart is his unwavering belief in the power of purpose-driven leadership. For him, every decision, every strategy, and every success story is about creating value – not just for shareholders, but for customers, employees, and the wider community.
As SBM Bank Kenya continues to chart its path forward, Bhartesh’s vision remains clear: to build a bank that is innovative, inclusive, and impactful. His journey is proof that with the right mix of expertise, empathy, and ambition, leaders can transform organisations, and the lives they touch.
In a world of constant change, Bhartesh Shah stands out as a leader who blends operational precision with a human touch, reshaping the banking industry to better serve its people. A maverick who challenges conventions, he drives transformative change through innovative strategies and customer-centric solutions. His fearless pursuit of progress and dedication to empowering individuals and communities position him as a true trailblazer in the financial sector.
AUTHOR: SBM BANK KENYA
EDITOR: MARTIN O’NEIL
