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CAROLINE NDUNGU
GROUP HEAD MARKETING & CORPORATE COMMUNICATIONS JUBILEE HOLDINGS
Caroline Ndungu has emerged as one of the leading forces in Kenya’s rapidly evolving corporate business setting. She has proven success in business development, financial management, corporate relations, strategic planning, marketing and strong consumer experience.
Caroline employs a strength-based leadership style and excels in performance management, risk management, and internal audit. Proficient in process improvements, corporate governance, partnerships, regulatory affairs, and stakeholder engagement, she is a highly effective executive leader. With a proven track record, she has successfully led business turnarounds and rebrands, and facilitated the rapid and efficient scaling of organisations.
Currently serving as Group Head of Marketing and Corporate Communications at Jubilee Holdings, she consistently amplifies the brand’s impact and influence. Her core responsibilities encompass Steering Leadership and Strategy, Branding, Communications, Digital Transformation, Public Relations (PR), and Environmental, Social, and Corporate Governance (ESG) initiatives.
Renowned for her exceptional ability to drive success, Caroline is akin to a guiding star in the realm of corporate communications, where brands under her guidance consistently turn to gold, shining brightly in the market. For example, during her tenure as Marketing and Corporate Relations Director at Absa Bank of Kenya (formerly Barclays Bank of Kenya) from 2014 to 2021, she played a pivotal role in the successful transition from the Barclays brand to Absa over a three-year period. Throughout this transformative journey, Caroline helped ensure the organisation maintained robust relationships with internal and external stakeholders, retained clients, and expanded its customer base. These achievements were underpinned by her unwavering commitment to delivering strong commercial outcomes across various savings, lending, and transactional offerings.
Moreover, Caroline’s extensive 20-year journey, spanning diverse roles and capacities at East Africa Breweries (EABL) in Kenya and Tanzania, PricewaterhouseCoopers (PwC) in Kenya and the United States (US), Africa Online Holdings, and the National Olympic Commission of Kenya, has honed her into a strategic communications luminary. Her profound expertise has consistently fueled sustainable business performance across a myriad of consumer goods and services companies, cementing her reputation as a stalwart in her sphere of operations.
Caroline holds a Bachelor of Arts (BA) in Economics from the University of Nairobi (UoN) and an Advanced Management Programme from Strathmore Business School/IESE Business School in Barcelona, Spain. She is also a Certified Public Accountant of Kenya (CPA)-K among other notable qualifications. She is currently pursuing a Masters in Counselling Psychology at the Catholic University of Eastern Africa.
Beyond her professional endeavours, Caroline is a vibrant soul, embracing life with fervour and zeal. She leads a productive life enriched by personal experiences that keep her balanced amidst a rather demanding career. Among her passions, hiking reigns supreme, with Caroline conquering the majestic heights of Mt. Kenya – Lenana Point, a testament to her adventurous spirit and determination.
An avid reader, she immerses herself in the realms of fiction and history, finding solace and enlightenment within the pages of literature. Furthermore, Caroline is a maestro of movement, finding joy and liberation in the rhythmic beats of rhumba and zumba music, expressing her vibrant essence through the art of dance.
Amidst her diverse interests and pursuits, Caroline holds her role as a mother in the highest esteem. The pride and fulfilment she derives from nurturing her three cherished children surpasses any professional achievement, as she views motherhood as the most profound and rewarding vocation of her life.
In the embrace of family and friends, Caroline finds an inexhaustible wellspring of joy and support, complementing her professional accomplishments and fostering a harmonious equilibrium that propels her towards success in every facet of her life.
During the next phase of her journey, Caroline aims to leverage her extensive experience and unwavering passion to address societal issues and make a meaningful impact on her community and country. Driven by her commitment to serving others, she pursues leadership roles at both board and national levels, aspiring to catalyse progress on a broader scale.
Caroline’s vision for leadership encompasses a collective journey towards unlocking the full potential of individuals and the nation alike. Guided by her values and anchored in her unwavering faith, she aims to cultivate inclusive growth and advocate for initiatives that maximise the utilisation of both potential and resources.
In her pursuit of making a lasting impact, Caroline steadfastly upholds her commitment to integrity, compassion, and service. She firmly believes that by embracing her role as a catalyst for positive change and harnessing the collective power of shared purpose, she can contribute to building a brighter future for generations to come.
