Top 25 Financial Services Brands Redefining Consumer Experience in 2026

Safaricom’s mobile network reaches urban centers, rural villages, and remote towns, making communication and mobile services accessible to all. Its commitment to universal connectivity ensures that people, regardless of location, can engage in commerce, education, and social communication. After all, “Connectivity is the bridge between opportunity and access.”

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Top 25 Financial Services Brands Redefining Consumer Experience in 2026

Under the leadership of Dr. Peter Ndegwa, Safaricom has continued to deliver strong financial performance, with revenue reaching Kshs 113.8 billion in HY26, reflecting a 10.6% growth. This performance is driven by widespread adoption of its services and their relevance in day-to-day life across the country.

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Top 10 High Performing Public Listed Companies 2025

Safaricom PLC’s FY2025 performance can be attributed to strategic foresight and operational excellence of a strong C-Suite of top notch managerial and fintech executives team lead by the first Kenyan-born MD and CEO, Dr. Peter Ndegwa CBS. 

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Top 20 Brands Redefining Customer Experience in Kenya 2025

At the core of I&M Bank’s customer-centric model is its robust investment in digital banking. The I&M On The Go (OTG) platform offers tailored online banking for both individual and business customers.

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Top 20 Brands Redefining Customer Experience in Kenya 2025

When M-PESA first launched, who could have predicted that it would become a cornerstone of Kenya’s economy, moving nearly 59 percent of the country’s GDP? That’s over 20 billion transactions processed in 2023 alone, a mind-boggling number that dwarfs even international giants like PayPal.

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The Most Powerful Women in Finance in East Africa

A cornerstone of Esther’s career is her vast experience across the financial services landscape, covering payments, lending, savings, investments, and insurance—services essential to empowering consumers and businesses economically.

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Top 25 Most Customer-Centric Brands Impacting Lives in 2024

Originating in Kenya, M-PESA has transcended its local origins to emerge as a global financial powerhouse, reshaping financial behaviours across countries such as Kenya, Tanzania, South Africa, Afghanistan, Lesotho, the Democratic Republic of Congo (DRC), Ghana, Mozambique, Egypt, Ethiopia, and beyond.

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