One of the core principles Heineken has embedded into its Kenyan operations is the customer-first approach. From the outset, the focus has been on ensuring that Heineken products resonate with Kenyan consumers while maintaining the global standards of quality and innovation that the brand is famous for.
Tetra Pak’s excellence lies in the details - thoughtful material choices, ergonomic packaging designs, and a seamless blend of form and function. Every solution reflects a deep understanding of consumer behaviour and operational needs, while leading from the front in defining industry standards.
To ensure the continued obsession with customer centricity, both for the consumers and the other stakeholders, Safaricom PLC is also shifting from a linear model of production and consumption to a circular economy approach, prioritising reduction, preservation, and regeneration, according to a statement released by Chairman Adil Khawaja, during the launch of the 2024 Sustainable Business Report.
Situated along busy Kiambu Road for accessibility, the hospital’s location near Karura Forest fosters a peaceful and tranquil atmosphere, enhancing the overall patient experience.
At the core of I&M Bank’s customer-centric model is its robust investment in digital banking. The I&M On The Go (OTG) platform offers tailored online banking for both individual and business customers.
The bank entered the market in May 2017. SBM Bank set out to offer more than just traditional banking. Over the years, it has developed a layered and adaptive service structure, targeting individual, business, corporate, and diaspora clients with solutions that match their lifestyles, ambitions, and financial needs.
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