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AAR HOSPITAL
AAR Hospital, a flagship signature of AA Healthcare, embodies the ethos of true customer-centricity. Conceived, designed and constructed from its foundation as a state-of-the-art private hospital, the Muthaiga North based facility lives up to the slogan, as human as you.
From the physical structures, to the equipment to the doctors and nurses to the administration staff, the AAR Hospital is committed to offering comprehensive, accessible, and personalised healthcare, offering a comprehensive range of medical services. What is immediately notable is the exceptional standard of the cleanliness and signage.
Situated along busy Kiambu Road for accessibility, the hospital’s location near Karura Forest fosters a peaceful and tranquil atmosphere, enhancing the overall patient experience. The serene setting is complemented by the hospital’s innovative approach to healthcare, ensuring that it not only meets the immediate needs of its patients but also focuses on long-term well-being and recovery.
AAR Hospital stands out for its comprehensive medical services, ensuring that patients receive the care they need across a wide array of specialties, all under one roof. From surgical services that cover everything from minor to complex procedures, to obstetrics and gynaecology for the healthcare needs of women during pregnancy and childbirth, the hospital ensures that all patient’s requirements are met promptly and professionally.
The hospital recognises the unique needs of children with its paediatric services, offering round-the- clock care in a dedicated children’s ward. The compassionate team of paediatricians and support staff create a child-friendly environment, ensuring that young patients feel safe and secure during their treatment. For instance, the Neonatal Intensive Care Unit (NICU) admits newborns requiring critical care.
For those requiring dental care, AAR Hospital’s dental services provide quality treatment in a modern and comfortable clinic. Meanwhile, the radiology and imaging department adheres to stringent regulatory standards, ensuring accurate diagnoses and patient safety. The hospital’s investment in advanced imaging technologies reflect its commitment to high-quality care. Similarly, the renal unit-dialysis services have been expanded to meet growing demand, underscoring the hospital’s dedication to providing responsive and accessible care for patients with chronic conditions.
AAR Hospital’s critical care services, including intensive care unit (ICU), neonatal intensive care unit (NICU) and the high dependency unit (HDU) ensure that seriously ill patients, including newborns, receive intensive and one on one care when required, offering a lifeline during critical times. The teams working in the critical care units including doctors, nurses, and other support staff, are all trained in the subspeciality of critical care medicine as well as their primary speciality, such as internal medicine, anaesthesiology, neurology, among others.
AAR Hospital’s Emergency Care services are available 24/7, providing immediate attention for urgent health issues. This around-the-clock service is a cornerstone of the hospital’s commitment to ensuring that no patient is ever left waiting for necessary medical care, whether for an emergency or a routine consultation.
In addition to general healthcare services, AAR Hospital provides several specialised services through its specialist clinics that cater to the specific needs of its diverse clientele, including executive check-ups and wellness clinics. AAR Hospital also offers world-class care to women with high-risk pregnancies. If you need advanced care during pregnancy, the hospital has a team of highly trained professionals devoted to the health and well-being of the mother and baby.
Furthermore, AAR Hospital’s feedback portal is a vital part of its commitment to continuous improvement. By actively seeking patient feedback, the hospital refines its services, ensuring that it continues to meet – and exceed – the expectations of its patients. Under the leadership of Dr. Aysha Edwards as the Chief Executive Officer (CEO), AAR Hospital has taken off as a customer and patient-centric hospital on global standard.
With a background in healthcare management and leadership, Dr. Edwards has integrated innovative healthcare solutions with compassion, ensuring AAR Hospital not only meets the growing needs of its patients and in anticipation of the future of healthcare. Her human-centric and leadership style is already being felt with noticeable change in values and behaviours: a complete organizational culture change. For instance, ‘agile is not something you do. It is something you become’ restates Dr. Edwards to her staff, quoting Santiago Cornella, a McKinsey Partner.
She adds, among her core value, customer-centricity, a relentless focus on the customer and their needs: responsiveness-listening and acting on insights and feedback; speed-the urgency of decision making and action; flexibility-using structures, processes and technology to facilitate execution and lastly, an engaged staff-who have to be passionate about what they do. With these as her North, Dr Edwards is consciously introducing new values and behaviours that are redefining the culture at the AAR Hospital for the benefits of the patients and other clientele.
In a nutshell: trust, integrity, compassion and teamwork have become the order of the day, the new normal in daily operations.
