Top 10 High Performing Public Listed Companies 2025
July 7, 2025
KCB Group PLC “With technology, people, and partnerships powering its engines, the KCB Group PLC flight is now ready for take-off,” says Paul Russo, Group
Category: Business Monthly
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Top 25 Most Impactful C-Suite Executives Leading Business with an Edge 2025
April 28, 2025
Throughout his career, Asman has established himself not only as a skilled senior operative but also a much sought-after expert in finance and wealth management. His participation as a speaker and/or panellist at various insurance industry events has solidified his position as an influential financial services thought leader.
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Top 20 Brands Redefining Customer Experience in Kenya 2025
With Java being just shy of 100 outlets across Kenya, Uganda, and Rwanda, this iconic chain of coffee houses and casual dining restaurants stands as a beacon of warmth, comfort, and customer dedication. Notably, it is the brand’s innovative approach to customer experience that sets it apart as a leader in its field.
July 6, 2025
Top 20 Brands Redefining Customer Experience in Kenya 2025
As one of Kenya’s most established financial institutions, KCB Mortgage has been helping Kenyans build and own homes for decades. KCB Mortgage has become the most trusted path to home ownership. What sets KCB Mortgage apart is more than its financial muscle: KCB Mortgage holders mention empathy, guidance, and support as attributes coming with a KCB Mortgage throughout the journey, from inquiries to completion of the repayments.
July 6, 2025
Top 20 Brands Redefining Customer Experience in Kenya 2025
One of the most game-changing examples of Qatar Airways’ commitment to customer convenience is its adoption of Starlink satellite inter-net across its Boeing 777 fleet.
July 6, 2025
Top 20 Brands Redefining Customer Experience in Kenya 2025
NCBA-IG’s rebranding emphasises a more deliberate customer-oriented service approach, with the company placing a significant focus on understanding client needs, preferences, and pain points: the actual experience when consuming the insurance cover purchased.
July 5, 2025
Top 20 Brands Redefining Customer Experience in Kenya 2025
One of the core principles Heineken has embedded into its Kenyan operations is the customer-first approach. From the outset, the focus has been on ensuring that Heineken products resonate with Kenyan consumers while maintaining the global standards of quality and innovation that the brand is famous for.
July 4, 2025
Top 20 Brands Redefining Customer Experience in Kenya 2025
Tetra Pak’s excellence lies in the details – thoughtful material choices, ergonomic packaging designs, and a seamless blend of form and function. Every solution reflects a deep understanding of consumer behaviour and operational needs, while leading from the front in defining industry standards.
July 4, 2025
Top 20 Brands Redefining Customer Experience in Kenya 2025
To ensure the continued obsession with customer centricity, both for the consumers and the other stakeholders, Safaricom PLC is also shifting from a linear model of production and consumption to a circular economy approach, prioritising reduction, preservation, and regeneration, according to a statement released by Chairman Adil Khawaja, during the launch of the 2024 Sustainable Business Report.
July 4, 2025
Top 20 Brands Redefining Customer Experience in Kenya 2025
Situated along busy Kiambu Road for accessibility, the hospital’s location near Karura Forest fosters a peaceful and tranquil atmosphere, enhancing the overall patient experience.
July 4, 2025
Top 20 Brands Redefining Customer Experience in Kenya 2025
At the core of I&M Bank’s customer-centric model is its robust investment in digital banking. The I&M On The Go (OTG) platform offers tailored online banking for both individual and business customers.
July 4, 2025
